Frequently Asked Questions

Have questions about TravelLiteMedical.com? Check out the answers to frequently asked questions about the site.

1. What Forms of Payment Do You Accept?

We accept all major credits cards, U.S. postal orders and checks. Merchandise will not be shipped until payment is received and checks have cleared.
We do not accept insurance.

2. Are Purchases Made on the Site Subject to Sales Tax?

Sales tax at the then current applicable rate will be added to purchases for delivery within California.

3. When I Make a Purchase on the Site, Is My Financial Information Secure and Confidential?

Yes. Your purchases via the Site are conducted over secure SSL. When you make a purchase or request specific information from us, we retain a copy of your delivery and order information in order to fulfill and track the request or purchase. We do not store your credit card or other specific payment information. If you send us a U.S. postal order or check, we will retain copies of such documentation in our files, but will not share it with third parties unrelated to the transaction itself. When we transfer and receive certain types of sensitive information such as financial, credit card or health information online, we redirect you to a secure server and will notify you through a pop-up screen on our site.

4. Do You Accept Returns?

Returns are accepted if the returned item received within thirty days of the initial delivery to the customer.
Customers must call us at (888) 524-0888 or email us at travellite@gmail.com for a Return Authorization number. Products returned without an RA number will not be accepted.
To receive full credit, items must be shipped within 10 days from the day the RA Number and shipping information were provided by Travel Lite Medical.
Returned items must be in new condition and in original packaging and un-used.
Customers are responsible for the cost of return shipping unless there is an error on our part in fulfilling the order. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.
If an order is cancelled after the item has shipped, the standard return policy applies. You will need to accept delivery of the item, obtain an RA number and ship the item back. If you refuse delivery of your product, the return shipping costs will be deducted from any issued credit. Second-Day and Next-Day shipping costs will not be credited if delivery of the item is refused.
Once the returned product is received with an RA number and inspected for damage and/or use, we will issue a credit to the credit card used for the purchase. If you paid by check or money order, we will issue a check within 4 weeks.
If any item is defective or was damaged in shipping, email us at travellite@gmail.com. We will arrange the item to be picked up, and you will be credited both the purchase and shipping costs.

5. What Are My Shipping Options, How Much Will It Cost and How Long Will It Take?

We ship using Federal Express, UPS, and/or USPS pursuant to the options you select when making your purchase.
Orders over $100 qualify for free shipping in the continental United States. Orders to Alaska, Hawaii, Puerto Rico and Canada are subject to additional shipping charges. Please call for additional shipping information.
Please contact us to inquire about orders outside of the United States and Canada.
We will not charge your credit card until your order is ready to ship. Most products arrive within three to seven business days after payment is approved.
In the event that your order cannot go out in the above mentioned time. You will be contacted promptly with the reason for the delay. You can either cancel the order or wait for shipment.
In the event that we cannot reach you to make a delivery we will reattempt to deliver for up to one week at which time we will return the order and charge you a 10% restocking fee.

6. Are The Products On The Site Subject to Warranties?

Only manufacturer’s warranties apply. Defects, recalls and updates are the sole responsibility of the manufacturer. The Site does not offer any warranties or guarantees about the performance of the products sold on the Site.

7. Do I Need a Prescription For Any of My TravelLiteMedical.com Purchases?

For most purchases on the Site you do not need a prescription. We will let you know in the “Product Description” whether any items offered on the site require a prescription. Physicians’ prescriptions are required for Oxygen Equipment.

8. Can I Get Medical Advice On the Site?

No. No medical advice is offered on the Site. Product descriptions and testimonials on the Site are not intended as medical advice or medical recommendations. Consult your physician or medical professional if you have questions about the use and application for your specific medical condition of any of the products offered on the Site.

9. What Information Do You Collect and/or Keep About Me When I Visit the Site?

When you visit TravelLiteMedical.com (the “Site”) our Web server automatically recognizes the your IP address. We collect the domain name and e-mail address (where possible) of visitors to our Web page, aggregate information on what pages our users access or visit, and any information that you voluntarily post to the Site.

10. How Do You Use the Information You Collect?

The information we collect is used for internal review, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used by us to contact consumers for marketing purposes.
From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by e-mailing us at the above address or writing to us at the above address.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Site to notify you of these changes and provide you with the ability to opt out of these new uses.

11. How Can I Avoid Getting Unwanted Emails or Being Contacted By The Site or Third Parties Related to the Site?

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the address at the end of our FAQ’s, or write to use at the address provided in that same section.
If you are concerned about how your information is used by any of our partners, you should check back at our Site periodically, we will post the policy changes to our Site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward.
You may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address or writing to us at the above address.
Also, upon email or written request we provide site visitors with access to a description of information that we maintain about them, and/or the ability to have inaccuracies corrected in communications that the consumer/visitor has directed to the site.

12. Do You Keep Financial Information About Me, Like My Credit Card or Billing Info?

When customers make a purchase or request specific information from us, we retain a copy of your credit card information, address and other information the customer supplies in order to fulfill and track the request or purchase. We do not store your credit card or other specific payment information. If you send us a U.S. postal order or check, we will retain copies of such documentation in our files, but will not share it with third parties unrelated to the transaction itself.

13. How Do You Keep My Information Secure?

When we transfer and receive certain types of sensitive information such as financial, credit card or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site, We have appropriate security measures in place online and in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. The transactions on our Site are secured over SSL.

14. Are Children Permitted To Use the Site?

We are committed to protecting the privacy of children. You should be aware that this Site is not intended or designed to attract children under the age of 13. We do not collect personally identifiable information from any person we actually know is a child under the age of 13.

FAQ’S ABOUT THE TRAVEL LITE MEDICAL SITE IN GENERAL AND ABOUT OUR TERMS OF USE

1. How Can I Use the Content on the Site?

You may view or download a single copy of the material on the Site solely for your personal, noncommercial use. The Content is protected by copyright under both United States and foreign laws and is owned by Travel Lite Medical or its licensors.
Any other use by you than for your own personal use may violate copyright, trademark, and other laws.

2. Is Travel Lite Medical related to the companies whose products or websites are mentioned on the Site?

No. Most of the products and websites and other references on the Site are provided on an as-is basis for you to independently review and evaluate. Travel Lite Medical may provide links to third-party web sites. Travel Lite Medical also may select certain sites as priority responses to search terms you enter and Travel Lite Medical may agree to allow advertisers to respond to certain search terms with advertisements or sponsored content. Travel Lite Medical does not recommend and does not endorse the content on any third-party websites. Travel Lite Medical is not responsible for the content of linked third-party sites, sites framed within the Site, third-party sites provided as search results, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites. Travel Lite Medical does not endorse any product, service, or treatment advertised on the Site.

3. Does Travel Lite Medical Keep Track of My Passwords and Access Codes?

No. Travel Lite Medical has several tools that allow you to record and store information. You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your Travel Lite Medical passwords or accounts. It is your sole responsibility to (1) control the dissemination and use of activation codes and passwords; (2) authorize, monitor, and control access to and use of your Travel Lite Medical account and password; (3) promptly inform Travel Lite Medical of any need to deactivate a password. You grant Travel Lite Medical and all other persons or entities involved in the operation of the Site the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the Site. Travel Lite Medical cannot and does not assume any responsibility or liability for any information you submit, or your or third parties’ use or misuse of information transmitted or received using Travel Lite Medical tools and services.

4. Where Can I Find The Site’s Disclaimers and Limits?

In the Terms of Use and here.

The Site and the content are provided on an “as is” basis. Travel Lite Medical, its licensors, and its suppliers, to the fullest extent permitted by law, disclaim all warranties, express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for particular purpose. Without limiting the foregoing, Travel Lite Medical, its licensors, and its suppliers make no representations or warranties about the accuracy, reliability, completeness, currentness, or timeliness of the content, software, text, graphics, links, or communications provided on or through the use of the Site or Travel Lite Medical. The satisfaction of any government regulations requiring disclosure of information on prescription drug products or the approval or compliance of any software tools with regard to the Content contained on the Site.

In no event shall Travel Lite Medical, its licensors, its suppliers, or any third parties mentioned on the Site be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use of or inability to use the Site or the content, whether based on warranty, contract, tort, or any other legal theory, and whether or not Travel Lite Medical, its licensors, its suppliers, or any third parties mentioned on the Site are advised of the possibility of such damages. Travel Lite Medical, its licensors, its suppliers, or any third parties mentioned on the Site shall be liable only to the extent of actual damages incurred by you, not to exceed U.S. $1000. Travel Lite Medical, its licensors, its suppliers, or any third parties mentioned on the Site are not liable for any personal injury, including death, caused by your use or misuse of the Site, Content, or Public Areas (as defined below). Any claims arising in connection with your use of the Site, any Content, or the Public Areas must be brought within one (1) year of the date of the event giving rise to such action occurred. Remedies under these Terms and Conditions are exclusive and are limited to those expressly provided for in these Terms and Conditions.

5. What Does User and Customer Indemnification Mean?

That Section of the Terms of Use means that if Travel Lite Medical or the people and companies associated with it are sued because of something you do in violation of the Terms of Use in the site, you are responsible for the legal fees, attorney fees and costs and any judgments against us that are caused by you and/or your violation of the Terms of Use.

6. If I Have a Dispute With Travel Lite Medical.com what law will apply and where would the dispute go to Court or Arbitration?

California Law governs the use of the Site and any transactions on or in connection with the Site.

7. What Do I Do If I Find An Unauthorized Copy or Use of My or Someone Else’s Original works on the Site?

If you believe any materials accessible on or from the Site infringe your copyright, you may request removal of those materials (or access thereto) from this web site by contacting Travel Lite Medical’s copyright agent (identified below) and providing the following information: Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work;

Identification of the material that you believe to be infringing and its location. Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material.
Your name, address, telephone number and (if available) e-mail address.
A statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law.
A statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorized to act on the copyright owner’s behalf.
A signature or the electronic equivalent from the copyright holder or authorized representative.

Travel Lite Medical’s agent for copyright issues relating to this web site is as follows: Michelle Katz, Attorney; mkatzlaw@yahoo.com. 4570 Van Nuys Blvd. #568; Sherman Oaks, CA 91403.

8. What Other Information Is Important For Me To Know About Using the Site?

Any medical information on this Site such as text, graphics, images, information obtained from product suppliers, and other material contained on the Site Content on the Site is for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Site!

9. How can i contact you by mail or email?

Our mailing address is: 2428 Santa Monica Blvd. #505; Santa Monica, CA 90404.
We can be reached via e-mail at travellite@gmail.com.
If you feel that this site is not following its stated policies you may contact us at the above email or postal address.